At KinnuhaAds, customer satisfaction is our top priority. We strive to ensure that our digital products meet your expectations and provide value to your advertising efforts. Please review our refund and returns policy to understand the terms and conditions for refunds and exchanges.

Digital Products Refund Policy

Eligibility for Refunds

We offer refunds for digital products under the following circumstances:

• The product was not delivered to your email or account within the promised timeframe.
• The product was defective or did not perform as described.
• You requested a refund within 7 days of purchase, and the product has not been downloaded or used.

Non-Refundable Cases

• Refunds will not be provided if the product has already been downloaded or accessed.
• Requests made beyond the 7-day refund period.
• Dissatisfaction due to reasons outside of the product’s advertised features or intended use.

How to Request a Refund

To request a refund:

1. Email us with your order number, purchase details, and reason for requesting a refund.
2. Allow us 3-5 business days to review your request and respond.
3. Approved refunds will be processed to your original payment method within 5-7 business days.

Exchanges

If a product is found to be defective or incompatible, we’re happy to provide an exchange for an equivalent product:

• Contact our support team within 7 days of purchase.
• Provide evidence of the defect or issue.
• Exchanges will be completed within 3-5 business days once approved.